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Here Are the Reopened Malls in Manila and Their Safety Protocols
Strict safety measures have to be followed!
By: Ursula Pertez | May 25, 2020
Malls will be opening their doors in Manila.
Image: SM Supermalls Official Page
Under the modified enhanced community quarantine, the government allowed some businesses—including malls in Manila—to resume. However there are changes to be observed to make sure that transmission of COVID-19 is avoided. Besides enforcement of strict safety measures, only non-leisure establishments are allowed to resume operations. And while all malls will remove Wi-Fi access and will set their air conditioning to 26°C, each company also has its own set of protocols for added safety. Read on to see the list of malls in Manila that will resume operations and the safety protocols for each.
1. SM SuperMalls
Operating hours: 11:00 PM to 7:00 PM
SM Malls opened their malls in Metro Manila and other areas.
Image: SM Supermalls Facebook Page
List of Open Branches
• SM City North EDSA
• SM Megamall
• The Podium
• SM Center Pasig
• SM Cherry Shaw
• SM Mall of Asia
• S Maison
• SM by the Bay
• SM Southmall
• SM Aura Premier
• SM City Fairview
• SM Novaliches
• SM Cherry Congressional
• SM City Sta. Mesa
• SM City Manila
• SM City San Lazaro
• SM Savemore Nagtahan
• SM City East Ortigas
• SM City Marikina
• SM City Bicutan
• SM Center Muntinlupa
• SM Center Las Pinas
• SM City BF Parañaque
• SM City Sucat
Safety Protocols
SM Malls’ #SafeMallingAtSM campaign carries out the following safety and sanitation measures for their customers:
• Customers are required to wear face masks at all times.
• For social distancing, malls will have markers in escalators to help people observe enough physical distance from each other.
• Hallways and common areas will also have directional arrows to encourage one-way customer traffic.
Staff and employees are also tested and provided with protective equipment such as masks and face shields. All of their malls are thoroughly cleaned and disinfected daily (prior to opening and during mall hours).
2. Megaworld Corporation
Operating hours: depends on the branch
All establishments in Megaworld Malls follow strict social distancing rules.
Image: Newport City Facebook Page
List of Open Branches
• Eastwood City Walk, Quezon City
• Lucky Chinatown, Manila City
• Newport Mall, Pasay City
• Uptown Mall, Makati City
• Venice Grandcanal Mall, Taguig City
• California Garden Square, Mandaluyong City
• San Lorenzo Place, Makati City
• Paseo Center, Makati City
• The Clubhouse, Quezon City
• Three Central Mall, Makati City
• The Village Square, Alabang
Safety Protocols
Megaworld will implement the following procedures:
• Customers have to use the disinfection chambers at the entrance before entering the mall.
• They will also undergo mandatory thermal scanning and foot bath in all entrances.
• Everyone is required to wear face masks at all times.
• Only customers age 21 to 59 years old will be allowed within the premises. In line with this, guests are asked to bring proper identification.
• While inside the mall, customers have to be 3 feet away from each other; this will be monitored closely by “social distancing ambassadors.”
• Alcohols and hand sanitizers will also be provided in establishments.
• Vehicles will also be sanitized using tire baths. Drivers would also be given sanitized parking cards.
There will also be cashless transactions with designated pickup counters and drive-thru stations. Elevator buttons, door handles, handrails, comfort rooms, and common areas will be sanitized regularly. UV light disinfection would be used on escalator handrails.
3. Ayala Malls
Operating hours: 10:00 AM to 6:00 PM, except Alabang Town Center (11:00 AM to 6:00 PM) and Bonifacio High Street and Shops at Serendra (10:00 AM to 7:00 PM)
Ayala Malls will be following strict safety protocols.
Images: Ayala Malls (Alabang Town Center) Facebook Page
List of Open Branches
• Alabang Town Center
• Ayala Malls Circuit
• Ayala Malls Cloverleaf
• Ayala Malls Feliz
• Ayala Malls Manila Bay
• Ayala Malls Marikina
• Ayala Malls The 30th
• Ayala Malls Vertis North
• Bonifacio High Street
• Fairview Terraces
• Glorietta
• Greenbelt
• Market! Market!
• Shops at Ayala North Exchange
• Shops at Serendra
• TriNoma
• U.P Town Center
Safety Protocols
Ayala Malls complied with the government’s and the Department of Trade and Industry’s recommended safety protocols, which are as follows:
• Guests will be required to have their temperature checked upon entrance.
• There will be a “no mask, no entry policy.”
• Guests should present their quarantine pass and an ID with their birthdate. Note that quarantine pass requirements vary depending on the local government unit.
• Alcohol and hand sanitizers will also be provided at the entrance of the establishments.
• Persons below 21 years old and those aged 60 years old and above may not enter malls and shopping centers, except when indispensable for obtaining essential goods and services or for work in establishments. Senior citizens are required to present a valid ID with their date of birth.
• Disinfections will be done regularly especially in restrooms and on high-touch surfaces.
• Elevators will be limited to two persons only, with senior citizens, PWDs, and pregnant women and one companion as priorities.
• Guests should follow social distancing in escalators by keeping right and standing one step behind another customer.
• Product testing and fitting of clothes will be prohibited.
• Cashless transactions are encouraged
4. Rockwell Malls
Operating hours: 11:00 AM to 6:00 PM
Rockwell Malls’ safety protocols make sure their customers' health will be the priority.
Image: Power Plant Mall Facebook Page
List of Open Branches
• Power Plant Mall, Makati City
• The Grove Retail Row, Pasig City
• Arton Strip, Quezon City
Safety Protocols
Guests will be required to comply with the following procedures:
• A “No mask, no entry” policy will be implemented.
• Guests must present their ID upon entry. IDs must include the person’s full name and birthdate.
• Guests will undergo mandatory temperature check before entry. Those with temperatures higher than 37.5 °C will be subjected to another temperature check after 5 minutes. If the temperature remains the same, the mall management has the right to refuse entry.
• All customers should sanitize their hands and make use of the sanitizing footbath mat.
• Minors are not allowed to enter.
• Elevators will only allow four customers at a time at Power Plant Mall and two passengers at a time for The Grove Retail Row and Arton Strip.
• Passengers must be two meters or six steps apart.
• Restrooms will only allow four customers at a time.
• Customers also have the option to pick up their orders at the Power Plant Mall with the use of Rockwell In & Out app program. Details can be viewed at their website.
5. Robinsons Malls
Operating hours: Depends on the branch
Robinsons help customers adjust to the new normal with their mall protocols.
Image: Robinsons Malls Facebook Page
List of Open Branches
• Robinsons Galleria Ortigas
• Robinsons Magnolia
• Robinsons Metro East
• Forum Robinsons
• Robinsons Novaliches
• Robinsons Otis
• Robinsons Town Mall Malabon
• Robinsons Place Las Piñas
Safety Protocols
To ensure the safety of customers, these are the precautionary measures to be followed inside Robinsons Malls:
• Customers should be wearing face masks to gain entry.
• There should be at least a one-meter distance per customer in queues.
• Customers should use the foothbaths.
• Guests should have their temperature checked.
• They should sanitize their hands before and after touching things.
6. Ortigas & Company Malls
Operating hours: 11:00 AM to 7:00 PM
Before heading to Ortigas Malls, customers must follow certain safety rules.
Image: Estancia at Capitol Commons Facebook Page
List of Open Branches
• Estancia Malls, Pasig City
• Greenhills, San Juan
• Tiendesitas, Pasig City
• Industria, Quezon City
Safety Protocols
Each store within the open malls will have its own signage for physical distancing. Meanwhile, customers must follow the protocols below:
• Those whose temperatures are above 37.5 °C and those without face masks will not be allowed to enter the malls.
• Guests should step on the sanitized foot mat upon entrance.
• All guests must disinfect with alcohol.
• Elevators can only carry 50% of the normal capacity. A three-step gap is encouraged.
Customers can also use the Click & Collect service that provides designated pick-up areas for online purchases.
Go to Yoorekka for more useful local information during this pandemic.
With businesses and malls slowly opening, customers will also have to adjust and follow their protocols for safety.
About Ursula Pertez
You can find Ursula Pertez at the nearest coffee shop in her neighborhood, typing fan fictions on her laptop. When she’s not daydreaming, you can find her watching adorable dog videos on Tiktok.
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Disclaimer: All articles in the Consumers Magazine of Yoorekka are
for general information and entertainment purposes only. Although
careful research has been made in writing them, Yoorekka does not
make any warranty about the completeness and accuracy of all
information presented in our articles. Our content is not intended
to be used in place of legal, medical, or any professional advice.
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