COVID-19 Consumer News

8 Valuable Services with Payment Extensions Amid COVID-19

These utility firms are trying to ease the burden of their customers.

By: Antonette Louise Guiao | March 25, 2020
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Many utility firms have given deadline extensions to its customers.

Since March 17, 2020, Luzon has been under enhanced community quarantine to combat COVID-19. With this comes the temporary closure of most establishments, cancellation of flights, and an order for people to stay at home. However, despite closures, essential businesses such as utility firms continuously provide services for their customers. To serve customers in the best way they can, some businesses are extending bill payment deadlines. Find out what these utility firms are and the leeways they have given in light of the global COVID-19 pandemic below.

1. Meralco

community quarantine

Despite the virus, Meralco will keep your lights on.

Image: Meralco Facebook Page

In light of the enhanced community quarantine, Meralco has given a 30-day payment extension for all bills due from March 1 until April 14, 2020. The 30-day extension will start from your due date. All maintenance activities will also be postponed unless necessary. For concerns, you may send them a message on Facebook or call their local hotline, 16-211.

2. Manila Water

utility firms

Manila Water wants you to stay safe!

Image: Manila Water Facebook Page

Manila Water reassured the public that its water supply is adequate enough for all its customers. The water services company has also given a 30-day payment extension for all water bills. You may also make use of online payment channels to pay your bills.

3. Maynilad

payment deadlines

Maynilad’s maintenance services will continue but with strict precautionary measures.

Image: Maynilad Water Facebook Page

Like Manila Water, Maynilad has also provided a 30-day payment extension for all water bills affected by the enhanced community quarantine. The said 30-day extension will be added to the normal 60-day grace period before customers receive a disconnection notice. The water services company has also announced that it will be suspending the disconnection of overdue accounts until the end of the quarantine period.

4. PLDT Home, PLDT Enterprise, and Smart & Sun Postpaid

payment extension

Amid COVD-19, Smart wants to help you stay connected.

Image: Smart Communications Facebook Page

Now that alternative academic means such as online classes and work-from-home settings have been implemented, having a WiFi connection is important more than ever. This is why SMART Communications has given all its PLDT Home, PLDT Enterprise, and Smart & Sun postpaid customers a 30-day payment extension. The wireless communications company also noted that you can still pay your bills anytime you want through online channels.

5. Globe


Globe sends out advisories to its customers every now and then, so watch out for these.

Image: Globe Facebook Page

Globe Telecom has also put in place a 30-day bill payment extension for all its users. The telecommunications company has also extended the validity of Globe Rewards points until June 30, 2020.

6. SKY Cable and Internet

community quarantine

Access your account through SKY’s website or the MySKY app.

Image: My Sky Cable Facebook Page

SKY Cable has also offered a 30-day extension for your bill payments. If you have concerns and other needs, you may send them a message at, or through their social media accounts. SKY’s customer service will be open 24/7.

7. Cignal Postpaid

utility firms

#LiveAwesome and stay safe with Cignal TV!

Image: Cignal TV Facebook Page

Like the other telecommunications company, Cignal TV will be giving out a 30-day payment extension on the due dates. Cignal also asks its customers to enroll in its e-bill program so they can receive their bills. Visit to enroll.

8. Home Credit

payment deadlines

Home Credit assures that their customers are in good hands.

Image: Home Credit Facebook Page

Attention, all Home Credit users! You may extend your payments by visiting Home Credit’s Facebook page and answering the COVID-19 form link. Home Credit will not be charging fees and penalties due to the global pandemic.

Go to Yoorekka for more updates on Metro Manila amid the COVID-19 outbreak.

With these payment deadline extensions, these utility firms have shown that they care for their customers’ health and safety. Stay safe, everyone!
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About Antonette Louise Guiao
Antonette is a writer, a night owl, an extrovert, and a BTS ARMY. Her spare time is consumed by drawing digital vector art, sleeping, binge-watching Netflix series, and learning how to cook. An adventurer by heart, she aspires to travel the world with her family, try extreme outdoor activities, and taste all sorts of food in different countries.
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Disclaimer: All articles in the Consumers Magazine of Yoorekka are for general information and entertainment purposes only. Although careful research has been made in writing them, Yoorekka does not make any warranty about the completeness and accuracy of all information presented in our articles. Our content is not intended to be used in place of legal, medical, or any professional advice.
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